Privacy Policy
Your privacy and security are our highest priorities
Last Updated: October 4, 2025
Our Commitment to Your Privacy
At OttoMood, we understand that mental health data is deeply personal. We are committed to protecting your privacy with the highest standards of security and transparency. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
We collect only the information necessary to provide you with excellent service:
Personal Information
- •Name, email address, and contact information (optional for anonymous mode)
- •Account credentials and authentication data
- •Payment information (processed securely through third-party providers)
Mental Health Data
- •Mood tracking and emotional check-ins
- •Journal entries and chat conversations with Otto
- •Counseling session notes and preferences
Usage Data
- •App usage patterns and feature interactions
- •Device information and technical logs (anonymized)
How We Use Your Information
- ✓To provide personalized AI support and recommendations
- ✓To match you with appropriate counselors
- ✓To improve our services and develop new features
- ✓To ensure platform security and prevent misuse
- ✓To communicate important updates (with your consent)
Data Security
We implement industry-leading security measures to protect your data:
End-to-End Encryption
All sensitive data is encrypted in transit and at rest using AES-256 encryption
Secure Storage
Data stored on secure, compliant servers with regular security audits
Limited Access
Only authorized personnel have access, and only when necessary for support
Anonymous Mode
Optional anonymous usage with no personally identifiable information
Data Sharing
We DO NOT sell, rent, or share your personal or mental health data with third parties for marketing purposes.
We may share data only in these limited circumstances:
- •With your matched counselor (only session-relevant information)
- •When required by law or to protect safety
- •With service providers who help us operate (under strict confidentiality agreements)
Your Rights
Access Your Data
Request a copy of all your data at any time
Correct Your Data
Update or correct any personal information
Delete Your Data
Request complete deletion of your account and data
Data Portability
Export your data in a standard format
Contact Us
If you have any questions or concerns about your privacy, please contact us:
Email: hello@ottomood.ai